Terms of Service

Operator and agreement

DAYEM is operated by Jordanian Axis for Software and Computer Systems. These terms govern business use of a DAYEM merchant account. By registering, you confirm that you are legally able and authorized to act for the business. Any separate signed order, commercial agreement, or data-processing terms also apply and should identify which document prevails if terms conflict.

The service

DAYEM provides tools for digital loyalty programs, customer enrollment and management, stamps or points, rewards and redemptions, team permissions, activity reporting, branding, consent-aware wallet broadcasts, and eligible Google Wallet cards. Features may evolve, and third-party wallet functionality remains subject to provider availability, review, limits, and customer device settings.

Merchant responsibilities

The merchant is responsible for accurate account information, safeguarding credentials, using MFA where required, assigning suitable team access, promptly disabling former staff, and all activity by its authorized users. The merchant must not attempt unauthorized access, bypass controls, upload unlawful material, misuse personal information, or use DAYEM to deceive or harm others.

The merchant sets and communicates its loyalty rules and remains responsible for the availability, value, expiry, lawful promotion, and fulfillment of its goods, services, discounts, and rewards. DAYEM supplies the platform and is not the seller or fulfiller of merchant rewards.

Customer information and marketing

The merchant is responsible for giving required notices, collecting no more customer information than needed, choosing and documenting an applicable legal basis, responding to customer requests, and using exports securely. Marketing messages may be sent only to eligible customers with the required consent or other valid permission. The merchant must honor withdrawals and must not use DAYEM exports to bypass consent controls.

Where DAYEM processes customer information for a merchant, the parties must enter any data-processing terms required by applicable law. No DPA or international-transfer instrument is represented as signed merely because these Terms are published.

Fees, billing, and cancellation

DAYEM costs 25 JOD per business when billed monthly, or 240 JOD per business when billed annually, equivalent to 20 JOD per month. Billing may initially be arranged manually outside the application. Taxes, invoice timing, renewal, payment method, and any trial or special commercial terms apply only if stated in the agreed billing arrangement.

You may contact support to cancel future service. Cancellation does not itself promise a refund or erase amounts already due. Amounts already paid, notice timing, service end date, and any refund entitlement are handled under the agreed billing arrangement and mandatory applicable law.

Suspension and termination

DAYEM may restrict or suspend access for non-payment, material breach, security risk, unlawful use, harm to the service or others, or an expired commercial term. Where appropriate and safe, DAYEM will try to provide notice and a reasonable opportunity to resolve the issue.

On termination, merchant and team access may end and wallet passes may be disabled. Customer, ledger, audit, security, provider, and backup records are handled as described in the Privacy Policy and applicable agreements; termination does not guarantee immediate deletion of every record. Merchants should request authorized exports before access ends where needed.

Content and intellectual property

The merchant retains responsibility for the names, logos, images, messages, offers, and other content it supplies and confirms that it may lawfully use them. DAYEM software, design, documentation, and branding remain the property of their respective owners. Account access grants only a limited, non-transferable right to use the service for the merchant’s internal business purposes while access remains active.

Availability and third parties

DAYEM aims to provide a reliable service but does not promise uninterrupted or error-free availability. Maintenance, internet conditions, security events, and failures or policy changes at Supabase, Hetzner, Google, or other infrastructure providers may affect service. Google Wallet notifications and pass behavior are controlled partly by Google and customer settings; a successful provider update does not guarantee that a device displays a notification.

Responsibility and mandatory rights

Each party remains responsible for its own acts, instructions, legal obligations, and security practices. To the extent permitted by applicable law, DAYEM is provided without warranties beyond those expressly agreed, and liability for indirect or unforeseeable losses is excluded. Nothing in these terms excludes rights or liability that cannot lawfully be excluded or limited. Final liability caps, governing law, venue, and dispute procedures require approval in the applicable commercial agreement before launch.

Changes and support

DAYEM may update these terms to reflect service, provider, commercial, or legal changes and will communicate material changes reasonably. Continued use after an effective update is subject to mandatory law and any signed agreement. Questions, support requests, and cancellation requests can be sent to support@dayemcard.com or WhatsApp +962 79 167 0500.